Student borrowers have been waiting for months to find out if their debts would be forgiven by President Joe Biden, who promised relief when he ran for president.
The websites of loan servicing companies and a government agency crashed on Wednesday. Nelnet and Great Lakes’ student loan service was down for at least a few hours as borrowers rushed for more information about Biden’s relief package. Mohela was also down at one point this afternoon, and federal student aid website experienced “high visitor volume” and temporarily decreased, according to an error message.
Asked for comment by FortuneNelnet and Great Lakes, which appear to use the same spokesperson, wrote:
“We regret that borrowers are having difficulty finding information about the Administration’s debt cancellation plan. Unfortunately, managers and borrowers learn about this plan simultaneously through the media. As a result, we do not have details to share with borrowers who want to know more about their eligibility and possible timeline for cancellation when they call or visit our website.When we have more information, we look forward to accompanying our customers throughout the process.
Mohela did not immediately return The wealth request for comment.
President Biden posted an announcement on Twitter Wednesday that loan relief arrives – including up to $20,000 for those who have Pell Grants and $10,000 for all other federal borrowers — he didn’t immediately detail all the ins and outs of the program, leaving borrowers with more questions than answers.
“This is the first time I want to connect to Nelnet. And I can’t. Irony,” twitter user Wes Crosby wrote.
This is the first time I've ever actually wanted to log in to Nelnet. And I can't.
— Wes Crosby (@OtherNHLCrosby) August 24, 2022
if nelnet doesn't come back online i'm just going to interpret that as meaning that i don't owe them any money anymore
— Rory Blank, Haunted (@BoneJail) August 24, 2022
In addition to announcing the pardon plan, Biden also extended the break on student loan repayments, which began in 2020 during the pandemic, through the end of this year, writing that he was delaying it “one last time.”
Although Biden’s loan forgiveness plan erases student debt from nearly half of all borrowers, there are still important caveats, and not everyone is eligible. Borrowers who earn more than $125,000 are not eligible for debt forgiveness, and this does not apply to other types of loans a student may have taken out to pay for their education that were not technically student loans.
This story was originally featured on Fortune.com