NaviRefi Student Loan Refinance Review | Find the best loan for you


NaviRefi, established in 2018, offers student loan refinancing to borrowers looking for better interest rates or simplified payments. Loans are provided by online lender Earnest, part of student loan service Navient in Wilmington, Delaware. Borrowers must meet the lender’s eligibility criteria and receive an invitation to apply.

Note: After years of legal battles, Navient agreed in January 2022 to forgive $1.7 billion in student loan debt owed by more than 66,000 borrowers. Navient did not admit any wrongdoing as part of the settlement.

  • Wide range of repayment terms, from five to 20 years, in annual installments.
  • 0.25 percentage point discount for using autopay.
  • No assembly costs.

  • The repairer faces several lawsuits alleging the company harmed the borrowers.
  • You may lose federal student loan benefits, such as income-tested repayment plans and forbearance and deferment options.
  • Credit card payments are not accepted and debit cards cannot be used for online payments.

Find the best student loan refinance lenders

You can refinance any qualified student loan used to finance your education or that of a spouse or dependent. These loans must have been used to pay higher qualified expenses as defined in the Internal Revenue Code.

Federal or private student loans used for undergraduate or graduate programs can be refinanced. Borrowers cannot include credit cards, mortgages, or other loans in the refinance, even if they were used to pay for your education.

When you’re ready to begin the application process, choose Get My Rate. You will need your social security number, the name of your employer, and your total annual income for your application.

Once you’ve started an application, you can pick up where you left off by selecting Resume Application and entering your return code and credentials. The return code must have been provided in your online request or in a recent email or phone conversation with a member of the NaviRefi team, and the code is valid for up to 61 days.

Follow the instructions to complete your application and read the disclosures. If you need help during this process, contact 844-381-6621 from 8 a.m. to 9 p.m. EST, Monday through Thursday or 8 a.m. to 8 p.m. friday.

If you are approved for a loan, then NaviRefi sends the funds to the servicer who is handling your previous loan. The loan is disbursed two to three weeks after the right of withdrawal period, and your first payment is due 25 to 60 days later.

You will receive a welcome letter shortly after payment, and upon receipt, you can register for a new NaviRefi account online, log in and provide or update your banking information. NaviRefi will let you know when your payment is due and you can change it to a date that works best for you. Choose between the 3rd and 22nd of the month, as long as your loan is in progress.

NaviRefi offers both fixed and variable rate loans, although variable rates are not available in all states. The interest rate you pay will be determined by your credit history, as well as the repayment term and type of rate you choose when applying.

With the automatic payment discount, NaviRefi, at press time, charged annual percentage rates between 2.44% and 5.79% for fixed rate loans and APRs between 1.88% and 5 .64% for variable rate loans.

Repayment terms of five to 20 years are available in annual installments. Kentucky residents refinancing $15,000 or less have a maximum repayment term of 10 years.

Borrowers do not pay origination fees or prepayment penalties.

You will receive a 0.25 percentage point rebate when you use autopay for your NaviRefi loan. This discount will remain in effect as long as you are registered for automatic payment.

You will need to receive an invitation to apply, but you will also need to meet other qualifications, including:

  • Be at least the age of majority in your state and be able to enter into a binding contract.
  • Be a U.S. citizen or non-citizen permanent resident.
  • Have a job or have sufficient income from other sources.
  • Attended a school eligible for federal Title IV student aid.
  • Have at least $5,001 in qualified student loans to refinance or at least $10,001 in loans to refinance in California.
  • Reside in a state where NaviRefi loans are offered. (See also: Where does NaviRefi work?)

Factors such as income, as well as credit and employment history, play an important role in deciding whether to offer you a loan. If you haven’t graduated, you may still be able to refinance your loans. Eligibility depends on how long since you went to school and whether you attended a nonprofit or for-profit institution.

The minimum credit score to qualify for a NaviRefi loan is 650, which falls into the fair range.

NaviRefi loans are available in Washington, DC and all states except Nevada.

Borrowers can only access fixed rate loans from NaviRefi in these states:

  • Alaska.
  • Colorado.
  • Connecticut.
  • Hawaii.
  • Illinois.
  • Kentucky.
  • Massachusetts.
  • Minnesota.
  • Mississippi.
  • New Hampshire.
  • Ohio.
  • Oklahoma.
  • Caroline from the south.
  • Tennessee.
  • Texas.
  • Virginia.

Navient is not rated by the Better Business Bureau, but the BBB notes outstanding allegations of student loan abuse, student loan servicing, and student loan collection that have not been proven. Trustpilot gives Navient three out of five stars, or an average rating, but that score is based on just five reviews.

The Consumer Financial Protection Bureau has received 1,455 student loan complaints about Navient. The most common complaints were about dealing with your lender or service agent, difficulty repaying your loan, and incorrect information on your credit report. Navient provided prompt response to all complaints; 1,402 complaints were closed with an explanation, 38 were closed with a non-monetary remedy and 15 were closed with a monetary remedy.

If you need assistance, the NaviRefi call center is available at 844-381-6621 in the United States or 317-598-4024 if you live abroad. Call 8 a.m. to 9 p.m. EST Monday through Thursday or 8 a.m. to 8 p.m. EST Friday.

You can also log in to your online account, access the Help & Questions page, and send a secure email.

Correspondence may also be mailed to: NaviRefi, PO Box 8000, Fishers, IN 46038-8000. Provide your account number and enough details for the lender to respond to your request.

If you are unable to resolve a problem through your repairer, NaviRefi encourages you to “refer to the appropriate authority in your state”.

Borrowers will not find an online pre-approval option, but can complete NaviRefi’s loan application entirely online. Your loan can be funded online. A phone call will not be required at any time during the application process.

Although NaviRefi has a website, the lender does not have an app. However, you can set up online alerts and pay on the NaviRefi website.

You can make monthly payments online or sign up for autopay, which gets you a discount on interest rates.

Deferral and forbearance options may be available at the discretion of the lender.

The lender warns that refinancing federal and private school loans can cause you to lose the benefits associated with the original loans. This includes deferment or forbearance programs on your loans.

Forbearance options may be available at the discretion of the lender. If the borrower is deceased or permanently disabled, the loan will be canceled, says NaviRefi.

  • Borrowers who want to streamline their payments and access a lower interest rate.
  • Consumers who wish to register for automatic payment, which receives a discount on the interest rate.
  • People with a credit score of at least 650.

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